privacy policy
the zook lab website is owned and operated by the zook lab. this means the zook lab is responsible for how your personal information is collected, used, and protected.
this privacy policy explains what information we collect, why we collect it, and how we use it when you visit or interact with our website.
we believe transparency matters — not just in skincare ingredients, but in how your information is handled too.
by using the zook lab website, you agree to the collection and use of information in accordance with this policy.
personal information we collect
we believe transparency matters — not just in skincare ingredients, but in how your information is handled too.
when you visit the zook lab website, we automatically collect certain information about your device. this may include:
your web browser
ip address
time zone
cookies installed on your device
as you browse the website, we may also collect information about:
the pages or products you view
how you interact with the website
what website or search terms referred you to us
this information is referred to as device information.
we may also collect personal information that you voluntarily provide to us, such as when you:
subscribe to our newsletter
contact us through a form
make a purchase
download one of our resources
this information may include:
name
email address
mailing address
payment details
other information you choose to provide
why we process your data
protecting your data is important to us.
we only collect the minimum amount of information necessary to operate our website and provide our services.
your information may be used to:
operate and improve the website
process purchases or orders
send newsletters or updates if you subscribe
respond to enquiries
understand how visitors use our website so we can improve it
automatically collected information may also be used to detect and prevent abuse, fraud, or misuse of the website.
where possible, this data is analyzed in a way that does not personally identify individual users.
optional information
you can visit the zook lab website without providing personal information.
however, if you choose to use certain features — such as subscribing to our newsletter, downloading resources, or making a purchase — we may require some personal information in order to provide those services.
if you choose not to provide this information, some features of the website may not be available to you.
if you are unsure what information is required, you can contact us at:
skincare products + digital resources
the zook lab offers skincare education, digital resources, and skincare products designed to help people better understand what they put on their skin.
when you purchase a product, download a guide, or access educational resources (such as our skincare ebooks or ingredient guides), we may collect the information necessary to deliver those products or resources to you.
this may include details such as your name, email address, shipping address, and payment information.
this information is used only to:
process orders
deliver digital downloads or resources
communicate important information related to your order or download
improve our skincare education and product offerings
we do not sell or share your personal information with third parties for advertising or marketing purposes.
our ethical approach
the zook lab is committed to creating skincare and educational resources that align with our values of transparency, sustainability, and respect for animals.
our products and brand philosophy are vegan-friendly and cruelty-free. while we may sometimes reference scientific research in our educational content, the zook lab does not support or promote animal testing and does not work with suppliers who test products on animals, or use animal products in their .
cookies + analytics
the zook lab website uses cookies and similar technologies to help the website function properly and to understand how visitors use the site.
cookies are small files stored on your device that allow us to improve your browsing experience. they may help us remember preferences, understand how visitors interact with pages, and improve the overall performance of the website.
we may use third-party analytics tools (such as google analytics or similar services) to understand general website traffic and visitor behaviour. this information is aggregated and does not personally identify individual users.
you can choose to disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.
email communications
if you choose to subscribe to emails from the zook lab — such as newsletters, skincare education, or product updates — we will only send communications that you have requested.
you can unsubscribe from these emails at any time by clicking the unsubscribe link included in every email.
we will never sell, rent, or trade your personal information to third parties for marketing purposes.
your rights
depending on where you live, you may have certain rights relating to your personal data.
these may include:
the right to be informed
the right to access your data
the right to correct inaccurate data
the right to request deletion of your data
the right to restrict processing
the right to data portability
the right to object to processing
rights related to automated decision-making and profiling
if you would like to exercise any of these rights, please contact us using the details below.
international data transfers
if you are located in the european economic area (eea), please note that your information may be transferred outside of europe, including to countries such as australia, the united states, or canada.
these transfers occur only when necessary to operate our website or fulfill services requested by you.
links to other websites
the zook lab website may contain links to other websites that are not operated by us.
we are not responsible for the privacy practices or policies of these third-party websites. we encourage you to review the privacy policies of any websites you visit.
information security
we take reasonable administrative, technical, and physical measures to protect the information you provide from unauthorized access, misuse, or disclosure.
however, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
legal disclosure
we may disclose personal information if required to do so by law, or if we believe in good faith that such action is necessary to:
comply with legal obligations
protect the rights or safety of the zook lab, our users, or others
investigate fraud or misuse of the website
contact
if you have questions about this privacy policy or how your information is handled, you can contact us at: hello@thezooklab.com